glds.comGLDS | Broadband Customer Management, Billing & Provisioning

GLDS | Broadband Customer Management, Billing & Provisioning Support Portal 1-800-882-7950 Solutions Overview Customer Management and Billing BroadHub Cloud-Based Billing Looking for WinCable? Customer Self-Care Web-Based Self-Care Web-Based Self-Subscribe Phone-Based Self-Care DocuSend Doc Mailing TV Everywhere Workforce Management Workforce Management API Customer Messaging Statement Production VoIP Management Payment Processing Risk Management Outage Management Automated Provisioning Video Provisioning Voice & Internet Provisioning Video-on-Demand Hosted HITS Authorization Welcome NCTC & ACA Members Partners Fiber Partners Internet Partners Voice Partners Video Partners VOD Partners Workforce Management Partners Store Store Bill Forms Envelopes Front Counter Work Orders & Notices Supplies Manuals DocuSend Doc Mailing My Account Cart Support Technical Support Support Portal Training Training Dates Travel BAM!21 BAM!21 BAM! for Integration Partners Company About Us Management News Press Coverage Testimonials Partners Fiber Partners Internet Partners Video Partners VOD Partners Voice Partners Workforce Management Partners Careers Contact Cart 0 Cloud-Based Billing GLDS Offers end-to-end customer management, all from the Cloud. Whether it’s simple digital box activation, or complete multi-service broadband operations, GLDS has a platform to meet your needs. Get all the tools you need to operate like a tier-one operator, without the infrastructure and maintenance. READ MORE Planning a New Fiber Launch? GLDS has the right solutions, at the right price: There’s a reason why hundreds of operators worldwide trust GLDS. Find out how the leader in customer management, billing and provisioning can help you make your fiber launch a success. READ MORE The Best Value in Customer Management, Billing & Service Delivery All the functionality you need without the inflated price tag. GLDS is the world’s leading provider of customer management and billing software for small and mid-sized operators. Tier-one functionality without the tier-one price. READ MORE Industries Regardless of your roots, GLDS offers best-of-suite solutions that are razor-focused on automating customer management, billing and service delivery for small to medium-sized broadband service providers worldwide. Fiber Whether a seasoned operator, or launching a greenfield system, cable operators, municipal utilities, electric cooperatives, ISP’s, and more, trust GLDS for FTTx Solutions nationwide. Internet Service Providers With Broadband as the Backbone for the Connected Economy, Those with ISP DNA Know How to Maximize the Opportunity whether Fiber, Coax, LTE, or other wireless delivery models. Telephone Whether you’re a full-time, converged services operator, or simply offer a video product on the side, GLDS has got a scalable solution for you. Cable Created for small to mid-sized cable operators, like ourselves, our solutions help you look like a tier-one operator, without the typical tier-one price. Solutions GLDS offers the most complete solution of its kind and allows operators to manage every aspect of customer interaction from the initial phone call from a prospective customer to sending a bill for services delivered. Customer Management and Billing Tier-one functionality, without the tier-one price. Automated Provisioning Automate service delivery directly from your billing system with SuperController™. Customer Self-Care Be available for your customers when they want, how they want, where they want. Workforce Management Empower your field techs with tools that allow them to better serve your customers. View all Solutions Partners GLDS works with some of the best partners in the industry. Direct interfaces and open API’s allow GLDS applications to control Voice, Video, Workforce Management, VOD, High Speed Data, and more. GLDS adds new interfaces regularly to stay ahead of the market. If you are working with a provider you’d like to see integrated with GLDS, please contact us. GLDS has numerous published API’s that make integration, testing and launch a snap. You can do it all with BroadHub. Fiber Partners GLDS offers fully-integrated, workflow-based provisioning for virtually all fiber technologies. Internet Partners Fully-integrated provisioning of Internet-related services, like modems, usage-based monitoring, email, FTP, domains and more. Video Partners Among our most seasoned interfaces, we partner for provisioning of analog, digital, IPTV, Over-the-Top, and more. VOD Partners Whether real-time or in batch, GLDS is integrated with some of the most popular VOD vendors. Voice Partners GLDS works closely with partners to provision voice devices, services, and any related network equipment Workforce Management Partners Connect your existing workforce management platform to BroadHub with WinForce gateway. View all Partners Our Store GLDS offers the most complete solution of its kind and allows operators to manage every aspect of customer interaction from the initial phone call from a prospective customer to sending a bill for services delivered. Bill Forms Print your bills in-house with our ready-made bill forms. Envelopes Envelopes made specifically for the GLDS 3-Message Statement. Front Counter The tools you need to automate your front-counter experience. Manuals Press F1 from any screen for help. Still need a manual? Buy one here. Supplies Front counter supplies for both ink and thermal receipt printing. Work Orders & Notices Work Orders and Late Notices, ready-made for use with BroadHub. Shop Now Testimonials "We launched GLDS in 2017 and have been impressed with the balance between broad functionality and price,” said Angela Imming,... Read More — “I wanted to let you know how invaluable Gina’s help was with a recent statement production launch. She helped guide... Read More — “GLDS has been a cost-effective, reliable partner for us for more than 15 years. They stay connected with, and have... Read More — I am amazed daily by the staff at GLDS. They are there for all our need and solve any issue... Read More — Your technical support team is AMAZING! In particular, James and Abel have been very helpful with a huge channel change... Read More — Just wanted to thank you for your work yesterday. We are up and running on BroadHub. Thank you for providing... Read More — Dude this is badass! so excited to get this out to the customers! — Sam Carbine Crystal Clear Fiber GLDS offered us what they called ‘painless data conversion’. Compared to other conversions I’ve been involved with, it really was... Read More — Bruce Jones NuLink Digital WinCable is easy to use and simple for our CSR and Technical groups to grasp. — Gail Cohen BELD Broadband Our New Motto is WinCable Everywhere - by Thursday! — Eric Gudgel Northland Communications WinPay has brought flexibility and convenience to the payment process for our customers. — Jeremy Burkholder Eagle Communications Our non-returned equipment rate has dropped from 55% to 14% since we started using WinScore. Better still, the deposits we've... Read More — Sandra Harrison Wavevision I am so glad we have GLDS! I cannot say it enough. Thanks for all your help! — Alice Tijerina En-Touch Systems This software is unbelievable! It's incredible how much easier my job has gotten, I can complete a task in one... Read More — Brandy Kemp Infostructure WinCable is very user friendly, with plenty of parameters for easy configuration. The software is easy to use, and any... Read More — Heather Jones Michigan Cable Partners WinCable has been an excellent addition to our business and has contributed significantly to our ability to service our customers... Read More — Dennis Darby Telstar The chance to hear from other operators and interact with the GLDS team at Users' Group is invaluable. We always... Read More — Kimiko Uegama Novus Entertainment I would recommend Users' Group! Not only is it fun, but you really get a chance to bond with other...